Robust materials make our THERMOS® products reliable companions that will last for years to come. A promise we want to keep without compromise and back up with our THERMOS® guarantee.

alfi GmbH Isoliergefäße, Metall- und Haushaltswaren [Insulated Containers, Metal and Household Appliances], Ernst-Abbe-Str. 14, 97877 Wertheim, Germany, guarantees its customers the following with respect to the THERMOS range of products:

  • a two-year warranty on material and workmanship, and

    a five-year warranty on in insulating performance (does not apply to ThermoCafé products).

This warranty applies exclusively to products purchased in Germany and Austria. The warranty period shall commence as of the date on the purchase receipt for the product, however no earlier than on the date the product was purchased. If there is a problem with the product within the aforementioned period, the product may be sent back or returned to the retailer where the product was purchased.


A product receipt is necessary to file a warranty claim.


Exclusion of warranty: alfi GmbH will not accept a warranty claim for damage caused by the customer as a result of improper handling. The warranty obligation will also be void if faults or defects occur that are directly caused by repairs and modifications made by unauthorized third parties. Moreover, alfi GmbH will also not accept a warranty for broken glass, or rather for capillary breakage. Wear parts, such as seals, plugs and lids as well as accessory items such as coffee filters, tea filters and cleaning accessories, are also excluded from the warranty.

Please note: The aforementioned warranty does not restrict your right in case of defects that you are entitled to by law for the duration of two years as of delivery of the purchased item.

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